Orders

Can I call in my order?

At this time we can only receive customer orders through our website (petfinn.com) or one of our retail partners, such as Amazon, Chewy, and Grove Collaborative. All of these options are secure and safe for you!

Can I purchase supplements without a subscription?

You can buy each of our supplements as a one-time purchase or as a subscription. If you do not want to subscribe and save 15% on your order, select the option for "One-Time Purchase" when adding products to your cart. One-Time Purchase Option

Why subscribe?

By subscribing, you will receive a discounted price of 15% on all orders for the duration of your subscription, along with free shipping, and the option to cancel at any time. You can choose from subscription frequencies of 21 days, 30 days, 45 days,

How long does it take for my order to ship?

Our warehouse may take 2-3 business days to pack up and ship out your order. You will receive an email with tracking information shortly after the order is shipped.

How do I track my order?

Once your order has been placed, our warehouse automatically receives the order and begins fulfillment. Our warehouse may take 2-3 business days to fulfill and ship out your order. Tracking information will become available shortly after the order is

Can I edit or cancel my order?

If you'd like to edit or cancel your order, please reach out immediately at [email protected]. Whether it's a product change, address change, or cancellation request, our order processing starts promptly after purchase, so we cannot guarantee that

Why am I being charged sales tax?

Due to changes in tax laws, we are now required to collect and transmit sales tax to your state.

Do you have any discount codes?

We have multiple ways for you to score a Finn discount!. 1. You can also add your email to our newsletter. The sign-up link is located at the bottom right of our website on every page. 2. Sign up for text alerts. 3. Subscribe & Save for 15% off every

What payment methods are accepted?

Available payment methods for purchase at petfinn.com include Credit Card, ShopPay, Apple Pay, AfterPay, PayPal, Meta Pay & Google Pay.

How do I apply a discount code or gift card?

At checkout, you can enter gift cards and discount codes in the right-hand panel. Active subscribers can add a discount code to their subscription by... 1. Logging in here. 2. Navigate to the "Subscriptions" page. 3. Find the subscription you would l

Can I apply multiple discount codes to one order?

No, our system only allows for one discount code per order or subscription.